Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Medical Standards Management Element

The Medical Standards Management Element is responsible for processing medical clearances for retraining, PCS clearance for active duty personnel, special duties, profiles, such as 469 or 422, security clearances and PME 422s. We are also responsible for coordination of the Separations History Physical Exam program, as well as the Deployment Availability Working Group. All of our programs are processed administratively.

Contact Us

Phone 

DSN: 314-632-5200
Commercial: +39-043-430-5200

Hours

Monday, Wednesday-Friday
7:30 a.m. to 4:30 p.m.
Tuesday
7:30-11:30 a.m.

Location

Area F, Building 10271

Don't forget to keep your family's information up to date in DEERS