Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate  

Patient advocates advise and help you with problems or concerns at this facility and with our network partners.

Email: usaf.aviano.31-mdg.mbx.patient-advocacy-mailbox@health.mil

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries and service-related options.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone

Patient Advocate
+39 0434-30-5002

BCAC/DCAO
+39 0434-30-5067

Hours

Patient Advocate
Monday – Friday
7:30 a.m. – 4:30 p.m.

BCAC/DCAO
Monday – Friday
7:30 a.m. – 4:30 p.m.

Location

Patient Advocate
Area 1- MDG
Building 121, Room GD41

BCAC/DCAO
Area 1- MDG
Building 121, Room GD04
Don't forget to keep your family's information up to date in DEERS!