Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate  

Patient advocates advise and help you with problems or concerns at this facility and with our network partners.

Email: usaf.aviano.31-mdg.mbx.patient-advocacy-mailbox@health.mil

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries and service-related options.

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone

Patient Advocate
+39 0434-30-5002

BCAC/DCAO
+39 0434-30-5067

Hours

Patient Advocate
Monday-Friday
7:30 a.m. to 4:30 p.m.

BCAC/DCAO
Monday-Friday
7:30 a.m. to 4:30 p.m.

Location

Patient Advocate
Area 1- MDG
Building 121, Room GD41

BCAC/DCAO
Area 1- MDG
Building 121, Room GD04
Don't forget to keep your family's information up to date in DEERS!