Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate  

Patient advocates advise and help you with problems or concerns at this facility and with our network partners.

Email: usaf.aviano.31-mdg.mbx.patient-advocacy-mailbox@health.mil

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries and service-related options.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.