Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Referral Management Center

When you get a specialty care referral from your Primary Care Manager, please come to the Referral Management Center, or call DSN 632-5792 or commercial 0434 305792.
 
Referral Management staff will review your referral and work with the regional contractor, International SOS, to obtain your authorization for care. They will also provide information about local network facilities, access to care, coverage, and appointment booking processes.

Contact Us

Location:

Area 1, Building 121, Room GD04

Hours:

Monday – Friday
8 a.m. – 4 p.m.
Closed the third Tuesday of every month for Training Day

Telephone: 

  • DSN: 632-5792/5782

  • Commercial: +39 0434 30 5792/5782

Don't forget to keep your family's information up to date in DEERS!