Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

News & Gallery

Articles

Aviano Medical Building

Sept. 19, 2023

MHS GENESIS rollout temporarily constrains some services at Aviano Air Base health clinics

AVIANO AIR BASE, Italy — As the Defense Health Agency and Department of Defense military medical treatment facilities (MTFs) continue their rollout of the new MHS GENESIS system across the globe, medical services, to include access to care and pharmacy, will be temporarily constrained.

Aviano Air Base

June 28, 2022

31 MDG bolsters relationships with local healthcare facilities

The 31st Medical Group hosted an Open House event to foster new relationships and strengthen bonds previously formed with local Italian healthcare facilities and network providers, June 9, 2022, at Aviano Air Base, Italy.

For the first time at Aviano AB the 31st MDG integrates with 31st SFS for “Trauma Care Under Fire” training

April 18, 2022

For the first time at Aviano AB the 31st MDG integrates with 31st SFS for “Trauma Care Under Fire” training

AVIANO AIR BASE, Italy – For the first time at Aviano Air Base, approximately 40 31st Medical Group technicians conducted joint ‘trauma care under fire’ training with the 31st Security Forces Squadron Military Working Dog K-9 unit, at Aviano Air Base, Italy, April 12, 2022.Participating 31st MDG members included nurses, doctors, Independent Duty

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